Shipping & Delivery Policy

Last updated: 8 November 2026

At My Phone World, we are committed to providing a reliable, secure and convenient delivery service. Whether you're ordering a smartphone, tablet, headphones or mobile accessories, we aim to ensure your order reaches you safely and efficiently.

We offer FREE UK delivery and international shipping to eligible destinations, allowing customers to shop with confidence.

Please read our Shipping & Delivery Policy below for information about dispatch times, delivery services, shipping costs and international orders.

1. UK Delivery

We offer FREE standard delivery on all UK orders, with no minimum purchase requirement.

We use trusted delivery partners, including Royal Mail and other reputable courier services, to deliver orders safely.

Shipping options and estimated delivery times will be displayed at checkout where available.

Delivery estimates are not guaranteed unless we expressly agree to a guaranteed delivery date or service.

2. Order Processing and Dispatch

We aim to process orders as quickly as possible.

Orders are processed during our normal business operating days, excluding weekends and UK bank holidays where applicable.

Once your order has been processed and dispatched, you may receive a shipping confirmation email containing your tracking information.

Please note:

• Orders placed on weekends or bank holidays may be processed on the next working day.

• Dispatch times may vary depending on stock availability and order verification.

• During busy periods, including Black Friday, Christmas and other promotional events, processing times may be longer than usual.

If we anticipate a significant delay, we will contact you where reasonably possible.

3. Delivery Times

Delivery times depend on the shipping method selected, your delivery location and the courier service used.

UK Orders

Standard UK delivery is free. The estimated delivery timeframe will be provided at checkout or in your order confirmation.

International Orders

International delivery times vary depending on the destination country, customs procedures and the selected shipping service.

All delivery estimates are provided in good faith and may be affected by circumstances beyond our reasonable control.

Unless a different delivery period has been agreed, we will deliver your goods without undue delay and no later than 30 days after the contract is made, in accordance with applicable UK consumer law.

4. International Shipping

My Phone World offers worldwide shipping to eligible countries and destinations.

International shipping availability and charges depend on factors including:

• Destination country.

• Parcel weight and dimensions.

• Product type and shipping restrictions.

• Selected delivery service.

• Applicable courier charges.

International shipping costs, where applicable, will be calculated and displayed at checkout before payment.

Customs Duties and Import Taxes

International orders may be subject to import duties, customs charges, local taxes or handling fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in our product prices or shipping fees and may be payable by the recipient.

Customers are responsible for checking any import restrictions or local requirements before placing an international order.

We will provide any legally required information about additional charges before an order is placed.

5. Order Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking details may be provided by email or through the relevant courier's website.

Please allow time for the courier's tracking system to update after dispatch.

If you experience difficulty tracking your parcel, please contact our customer service team for assistance.

6. Delivery Address and Customer Information

Customers are responsible for providing accurate delivery information during checkout.

Please ensure that your:

• Full name is correct.

• House number and street address are complete.

• Postcode is accurate.

• Contact telephone number and email address are correct.

If you notice an error in your delivery details, please contact us as soon as possible.

We will attempt to update the address where possible, but changes may not be possible once an order has been dispatched.

If an incorrect address causes a failed delivery, additional shipping charges may apply where legally permitted and appropriately disclosed.

7. Missed Deliveries and Delivery Attempts

If you are unavailable when the courier attempts delivery, the courier may:

• Attempt delivery again.

• Leave a delivery notification.

• Arrange collection from a local delivery office or collection point.

• Offer an alternative delivery arrangement.

Please follow the instructions provided by the courier.

If a parcel is returned to us following unsuccessful delivery attempts, we will contact you to discuss redelivery or cancellation, subject to your statutory rights.

8. Lost or Missing Parcels

We understand that receiving your order safely is important.

If your parcel has not arrived within the expected delivery timeframe, please contact us so that we can investigate.

We may:

1. Review the tracking information.

2. Contact the delivery company.

3. Request additional delivery information.

4. Arrange a replacement or refund where required.

Our responsibility for delivery

Under the Consumer Rights Act 2015, goods generally remain at our risk until they come into your physical possession or the possession of someone you have identified to receive them.

An exception may apply where you independently arrange a carrier that was not offered by us.

If an order is lost in transit before delivery, we will provide an appropriate remedy in accordance with your legal rights.

Customers will not be required to resolve a courier dispute themselves before exercising their statutory rights.

9. Damaged Parcels or Incorrect Deliveries

We take care to package products securely before dispatch.

If your order arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible.

To help us investigate, we may ask you to provide:

• Your order number.

• A description of the problem.

• Photographs of the damaged product or packaging, where available.

• Details of any missing or incorrect items.

Please retain the original packaging where reasonably possible until the issue has been reviewed.

We will arrange an appropriate solution, including a replacement, repair or refund where required by law.

Your statutory rights are not affected if you are unable to provide photographs or retain the packaging.

10. High-Value Products and Secure Delivery

Some high-value items, including smartphones and tablets, may be dispatched using tracked or signature-required delivery services.

For security purposes, certain deliveries may require:

• A signature upon receipt.

• Delivery confirmation.

• Identity or age verification where legally required.

• A courier-issued delivery code or PIN.

These measures help reduce the risk of loss, theft or unauthorised delivery.

Customers should follow any delivery instructions supplied by the courier.

A delivery scan, signature or PIN confirmation does not automatically remove any statutory rights relating to goods that have not been properly delivered.

11. Shipping Restrictions

Certain products may be subject to delivery restrictions because of their size, weight, battery type or destination.

Products containing lithium-ion batteries, including mobile phones and other electronic devices, may be subject to additional courier and international shipping regulations.

We reserve the right to decline an order where shipping is prohibited by law or the relevant carrier's regulations.

If we cannot fulfil an order due to shipping restrictions, we will notify you and issue a full refund of any payment received for that order.

12. Returns and Refunds

We offer a straightforward returns process, including FREE Royal Mail returns for eligible orders.

If you wish to return an item, you can create a prepaid Royal Mail returns label using the following link:

Free Royal Mail Returns Portal

https://www.royalmail.com/track-my-return#/details/7751

Please note that the retailer name displayed on the Royal Mail returns portal is Phones58.

For full information about cancellations, returns, faulty products and refunds, please refer to our Returns & Refunds Policy.

13. Delivery Delays and Your Rights

Although we aim to deliver orders promptly, delays may occasionally occur.

If we fail to deliver within an agreed delivery period, or within 30 days where no different period was agreed, you may have the right to request delivery within an additional appropriate period or cancel the contract.

In certain circumstances, including where delivery by a particular date was essential and this was agreed before purchase, you may be entitled to cancel without allowing an additional delivery period.

Where you are legally entitled to cancel because of non-delivery, we will provide the refund required by law without undue delay.

Nothing in this policy limits your rights under applicable consumer protection legislation.

14. Contact Us

If you have questions about shipping, tracking, delivery delays or missing parcels, our customer service team is here to help.

My Phone World

Operated by: Phones4all International Limited

Website: https://myphoneworld.co.uk

Email: info@myphoneworld.co.uk

Please include your order number when contacting us so we can assist you efficiently.

Thank you for shopping with My Phone World.

We appreciate your trust and aim to provide secure packaging, reliable delivery and excellent customer service with every order.